What do we do?
InboxBrain provides robust tools and analytics to enhance users’ outbound, electronic communications via Gmail and G Suite. Features include: analytics regarding open and click-through rates of recipients, automated sequences for follow-ups from within email, and easy-to-use email templates.
Why do we need permission to access your Google account?
When a user installs the InboxBrain Chrome extension, we create a InboxBrain account for the user and link it with the user’s Google account. We ask the user for permission to connect to his or her Google account and authenticate that connection via Google Apps OAuth. This means that each users’ InboxBrain account has the same industry-leading login security as their Google account. Users can add 2-factor authentication via Google if they choose.
InboxBrain requests access to the following Google information so that our features can work:
- Read, send, delete, and manage your email
- Manage your basic mail settings
- Manage your contacts
- View your contacts
- Manage your calendars
- View users on your domain
InboxBrain requests these permissions so we can provide you with features like open, click, and reply tracking, send later, and calendar scheduling within an email.
InboxBrain needs access to your mail settings so we can honor your existing preferences, including undo send, email aliases, and your email signature.
InboxBrain enables you to create templates that auto-fill using information stored in your Google contacts, such as the contact’s first name. InboxBrain also enables you to create contact groups based on your Google contact groups.
InboxBrain enables you to quickly set up meetings via email by offering times when you’re available; after your recipients choose a time, we schedule the meeting on your Google calendar.
InboxBrain requests access to view other users on your email domain so we can show them as contacts in the ‘to’ field when typing an email, even if these users do not exist in your Google contacts.
The integration with Google provides InboxBrain with access to, for instance, a Google user’s email, calendar, and contacts, as described above. However, InboxBrain only collects the user’s name and email address, and, while a user is writing an email, the content of the draft email message is stored on our servers. Once the message is sent, we transfer the content back to the user’s Gmail account where it is stored on Google’s servers. In addition, when a user sends an email, the recipient’s email address and IP address are stored on our servers, to provide the user with tracking and analytics.
How do we collect the information?
How is user data protected?
InboxBrain protects user data throughout the data flows of the InboxBrain product, from account creation and integration through Google’s OAuth service, to encryption of data in transit to InboxBrain servers (using browser-based TLS) and encryption of that data at rest (using AES-256), to a variety of administrative, physical, and technical safeguards designed to create a secure environment for our customers’ data. As a result, the InboxBrain product can be implemented within a HIPAA-compliant environment.
We work with industry-leading cloud PaaS and IaaS providers. All InboxBrain applications run in a virtual private cloud (VPC) hosted by Digital Ocean, including failover and backup instances. User data transferred to InboxBrain is hosted by our cloud-based database provider, Mongo, which also store and process the data using industry standard infrastructure. These infrastructure providers maintain industry-standard security certifications, including ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3 and PCI DSS Level 1.
What compliance initiatives do we undertake?
InboxBrain has created a robust security program designed to meet the requirements of a ‘business associate’ under HIPAA, including implementation of each of the implementation specifications which underlie the administrative, physical, and technical safeguards required under the Security Rule. In addition, InboxBrain has implemented a comprehensive internal security policy and program to regularly review and assess the adequacy of controls we have in place.
InboxBrain also certifies its adherence to the EU – US and Swiss – US Privacy Shield frameworks in order to provide an adequate basis for the transfer of personal data from the EU and Switzerland to our US-based servers.